InsaneJournal

Current mood:	bitchy
Current music:	Chaos Engine - Me and my Army

No good deed goes unpunished.
I've got a few friends in other departments here at Vertigo. But only one department is discussed here. When someone in my department stumbles across some issue that is handled by one of the fellas in that department, we tell then about it with an escalated case. It's all neat, pretty, official, and slow. Because I've got a friend or 2 in there, I usually give 'em a call, or send them a message just as a heads-up while the regular escalation is on the way. True, it's not SOP. It's off the record, unofficial, and (gasp) effective. At least I thought so. Turns out that one goody-goody bitch had to go cry to my supervisor 'cause I gave him a call instead of taking 5 minutes to send him a case. I just felt like being cool, and letting him get a head start on it, 'cause it'd been down for like 5 minutes already, and they get in trouble if they don't report something down fast enough. So I picked up the phone and said "Hey, you might wanna check out such-and-such, cause it's acting like it's sick". I was meaning to talk to my friend in there, but I figured since this guy answered, I'd hand off the info to him. He said thanks, and that was that. (No, that wasn't that). The issue fixed itself, or he fixed it, before I finished the case, so I dropped it.

The self-riteous prick then got on the phone, and called up my supervisor, crying that I wasn't following SOP's. Guess I interrupted his MUD'ing or something. So naturally, the powers that be remind me ever-so-gently that procedures must be followed, even when they interfere with getting the problem fixed. Fine. Whatever. Fuck 'em. I'm all done trying to get the job done. From now on, I'm gonna follow their little rules, and let the goals those rules are supposed to support fall away.

Here's a motto for you: "Fuck the customer. Fuck operations." Just follow the rules and take home your paycheck. Try not to give a damn about getting the job done, or you'll burn out.